We provide help when you need it most. That is why we partner with the best. Our Roadside Assistance is managed by the AA. To see the awesome list of services provided to our Individual and Family Protecetor subscribers read on.

 

How the AA
can help you?

The AA covers your motoring needs 24 hours a day, 7 days a week. The AA have been servicing their members for over 90 years to ensure they have peace of mind and are covered on the road when they need it most.

Services are limited to vehicles with a GVM (gross vehicle mass) not exceeding 3.5 tonnes.


AA Patrol & Battery Services

This service is available 24/7. The primary objective of the AA Patrol and Battery Services fleet is to effect on-the-spot mobility at side of the road. This service is available in urban areas up to 60km. Thereafter, any additional km’s will be for the customer’s account.

  • Flat tyre change
  • Out of fuel - Provision of fuel to a maximum of 10 litres (Fuel abuse to be monitored)
  • Jump-start
  • Mobile battery sales (battery for customers account)
  • Key lockout service
  • Minor roadside running repairs, includes electrical, coil, immobilizer, battery related breakdowns where possible

AA Locksmith Services

This service is available 24/7. In the event that an AA Patrol Service is unable to open a vehicle to retrieve the keys, or should the incident have occurred outside of an AA Patrol Service operating area, the AA will dispatch an AA accredited locksmith service provider to the incident scene to open the vehicle. The service is limited to 60km, thereafter the customer will be required to pay the additional km’s. Maximum cover per call out is R500 excl VAT.


AA Breakdown Tow

In the event of a mechanical or electrical breakdown and requires a tow, the AA will arrange for the vehicle to be towed to the nearest accredited/ preferred dealer/ repairer/ yard from the breakdown scene. The customer may also choose their own destination within the 60km service. The service is limited to 60km, thereafter the customer will be required to pay the additional km’s.


AA Accident Service

In the event of an accident, the AA will arrange for the vehicle to be towed from the accident scene to the destination indicated by the Insurance Company or by the customer. Service is limited to 60km, thereafter, customer to pay per km rate.


AA Mayday Service

If it is identified that the customer requires medical emergency services at time of incident due to a motor related incident, the AA call centre will divert the call or case, which ever is applicable at the time, directly to the EVAC24 call centre. EVAC24 will manage the emergency from that point forward.


AA Stand by You

The objective of the roadside security response service is to provide security to customers who require roadside assistance. This will consist of an armed Security response officer at the incident scene, to secure the scene and wait with the customer until the AA technical service arrives. The service is available in the Major Metropolitan areas of South Africa.


AA Fines Assist

Fines Assist specialises in providing a unique service that is designed to take the hassle out of traffic fines. Fines Assist will firstly notify them of all fines, and then provide a quick and easy means to get these fines paid, with the added benefit of guaranteed fines reductions for members. Dealing with municipal and provincial traffic departments can be a cumbersome and difficult process, therefore we use our legal and administrative expertise to simplify the entire process.


Designated Driver

Members are driven safely home in their own vehicle by a designated driver and a colleague driver, which is followed to a primary drop off destination. Designated Driver is from point A to point B and the service comprises of a vetted driver driving the customer home safely.


The benefit includes 2x services (call outs) to a radius of 50km per incident, any additional kilometres travelled will be charged at R10.00 per km (calculated from point of pick-up to the primary drop off destination).

Should the member require additional trips, the member will facilitate the booking on a member to pay basis. For these trips, the member will receive a discount on the full fare fee. Additional fees will be charged to the member’s credit card.


AA Legal Assist

Legal Advice service is a broad-based legal assistance service provided to the customer. Qualified lawyers and legal consultants provide the service. The service comprises:

  • Free standard legal documents
  • Advice
  • 30-minute free consultation

Medical advice and Hotline

If it is identified that the customer requires medical emergency advise at the time of call, the AA call centre will divert the call or case, which ever is applicable at the time, directly to the EVAC24 call centre. EVAC24 will manage the medical advice and support from that point forward.

Overnight Accommodation
wherever you are broken
down 100km from home


In the event that a vehicle has broken down more than 100km from the Policy Holder’s home, the Policy Holder will be allowed to make their own arrangements for accommodation. The service is limited to R1500 per incident. The Policy Holder is expected to claim this value back from the AA upon receipt of invoice.


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Services are limited to vehicles with a GVM (gross vehicle mass) not exceeding 3.5 tonnes.